What must I do once I arrive at the customer’s premises?

The wizard represents a simple step-by-step plan that technicians must follow when performing repairs off-site.

You (as a technician) have already uploaded your orders on your tablet. You leave home and arrive at your first customer.

  1. Before ringing the bell, take your tablet and open the Insezo app.
  2. Press ‘Start the wizard’ for the concerned assignment.
  3. The wizard will now start. Carefully follow all steps during the repair process.
  4. Once you have finished, shut down the wizard, lock your tablet and continue to the next assignment.

Good luck!

     Do you have any other questions? Then go to the helpdesk page to find the answer.